Customer
Service Center

Inquiry > Customer Service Center > Inquiry

Please contact us if you have any inquiry about AIDKOREA.

  • Customer Service Center TEL : 82-2-6952-7897
  • CEO Contact : 82-70-5142-6000
  • Weekday : 09:00 ~ 17:00 (Lunch hour: 12:00 ~ 13:30) / Sat, Sun, Holiday off

Business Inquriy (Direct)

Sales Inquiry

kyutae.cho@aidkoreacorp.com

Marketing Inquiry

suemin.kim@aidkoreacorp.com

1:1 Inquiry

AIDKOREA Inc. has attached importance to personal information and is compliant with the Act on Promotion of Information and Communications Network Utilization and Data Protection.
You will be informed of how your personal information are used and dealt with through privacy policy and countermeasure to protect your personal information.

If the privacy policy will be revised, it will be announced on the website or you will be individually contacted.

- This policy will take effect from Sept. 28, 2020.

1. Personal Information to collect
AIDKOREA Inc. has collected personal information as listed below for membership, counseling, and service application.

- Personal Data: Name, date of birth, gender, ID, Password, security answer, phone number, address, cell phone, email, cookie and payment history
- How to collect personal information: Website (Sign-up)

2. Personal information collection & Purpose of use
Your personal information will be used for the purpose as listed below.

- Contract fulfillment on service and charging
Content, purchase and fee, shipping cost and delivery, financial transaction authentication and financial service

- Membership management
Identification required for the membership and service, personal identification, prevention of misuse by people who did not sign up and unauthorized users, checking out the intention to join, handling complaint and notification

- Marketing & Ads
Provide the event and promotion information, check out the frequency of access and statistics about the service use

3. Personal information retention & Period of use
Technically, all personal information will be destroyed immediately once it is collected and used for the purpose. However, AIDKOREA is allowed to keep the personal information for a certain period of time as stipulated in relevant law as below.

- Data : Payment history
- Reason of data retention : Record on contract and subscription withdrawal
- Period of data retention : 3 years
- Record on contract and subscription withdrawal : 5 years (Act on the Consumer Protection in the Electronic Commerce Transaction, etc.)
- Record on payment and supplies : 5 years (Act on the Consumer Protection in the Electronic Commerce Transaction, etc.)
- Record on customer compliant and dispute settlement : 3 years (Act on the Consumer Protection in the Electronic Commerce Transaction, etc.)

4. Disposing of records containing personal information
Technically, all personal information will be destroyed immediately once it is collected and used for the purpose as follows.

- Disposing process
All information you entered for signup will be transferred to DB separately, once it is used for the purpose (If it’s recorded on paper, it will be kept in a filing cabinet). And it will be kept for a certain period of time and destroyed in accordance with relevant laws to protect data (refer to the data retention and period of use).
All personal information transferred to DB separately shall not be used other than the purpose of retention.
- How to destroy personal information
Your personal information stored as electronic file will be deleted in the way no one can recover.

5. Provision of personal information
AIDKOREA Inc. is not allowed to disclose user’s personal information in any event except in the case of
- user’s prior consent or;
- in accordance with legislation or when required by investigative agency for the investigation according to the procedure and methods as stipulated in the law

6. Outsourcing
AIDKOREA has outsourced service management as below.
- Subcontractor : (주)에이치케이디컴즈
- Service : Website and system management

7. Right of users and their legal representatives & How to exercise the right
- Users can access and revise their personal information anytime and ask for membership cancellation.
- To access and revise the personal information, please click ‘Change the personal information’ or ‘Revise the membership information.’ To cancel the membership, please click ‘Membership withdrawal’ and go through identification process. Then, you can browse, revise, or withdraw membership.
- If you contact the personal information officer in writing or via phone or email, he or she will handle it immediately.
- If you ask for correction of any error in your personal information, your information is not allowed to be used or provided until the completion of correction. If wrong personal information has been already provided to the 3rd party, the result of correction will be immediately notified to the 3rd party so that he or she could fix it.
- AIDKOREA Inc. shall handle personal information which is cancelled or deleted upon the request of user as stated in the “Personal information retention & Period of use” and such information shall not be available or viewed for any purpose. - Legal representative of children under 14 is entitled to access and revise personal information and withdraw data collection and use.

8. Automatic collection of personal information, operation, and rejection
AIDKOREA Inc. has used ‘cookie’ to find out and store user’s information frequently. Cookie means very small text file sent by server used for operating the website to user’s browser and it will be stored in user’s hard disk.

AIDKOREA has used cookie for such purposes.

- Purpose of using cookie etc.
Analyze frequency in access between membership and non-members, visiting hours; understand preference of users and interest and tracking; find out the number of event participation and visits to provide target marketing and customized service You have option in cookie installment. Therefore, you may allow all cookies by setting options in Web Browser or check out every time when the cookie is saved or reject all cookie being stored.
- How to reject the cookie setting
If you want to reject the cookie setting, you may allow all cookies by setting options in Web Browser or check out every time when the cookie is saved or reject all cookie being stored.
How to set
Example (Internet Explorer) : Tool in Web Browser > Internet Option > Personal Data
However, if the user rejects cookie installation, the service may be not available.

9. Civil service on personal information
AIDKOREA Inc. has assigned relevant department and officer as below to protect the customer’s privacy data and cope with complaints.

OFFICER : Kim Young
TEL : 82-70-5142-6003
FAX : 82-70-4325-0702
EMAIL : young.kim@aidkoreacorp.com

All users can report to the officer or relevant department with regard to complaints on privacy protection while using the service provided by AIDKOREA Inc.
AIDKOREA Inc. will give full answer quickly as possible upon the receipt of report.
Please make inquiry or report to those agencies as listed below in case of privacy infringement.

Personal Information Dispute Mediation Committee (www.1336.or.kr/1336)
EPRIVACY (www.eprivacy.or.kr/02-580-0533~4)
Internet Crimes Complaint Center, Supreme Prosecutors' Office (http://icic.sppo.go.kr/02-3480-3600)
Cyber Terror Response Center, Korean National Police Agency (www.ctrc.go.kr/02-392-0330)"

Distribution Business

FMCG Distribution to distribute consumer goods of major companies in S. Korea and overseas
개인 정보
Name/Corporate Name
Email @
Contact - -
Inquiry type
Title
Description